THE STARTING POINT

Why we are digitalising water

Water is a scarce and essential resource. Climate change, ageing infrastructure and a public that expects efficient and transparent public services call for a new approach to management. Our response is digitalisation: turning every piece of data from the water cycle into decisions that improve the service and protect the resource.

A limited Resource

Every drop counts: making better use of water and reducing wastage is a priority.

Critical infrastructure

Understanding and maintaining networks and plants more effectively extends their lifespan and prevents incidents.

Digital citizenship

People expect straightforward procedures, clear information and quick responses.

Sustainability and regulations

Greater efficiency, a smaller carbon footprint and compliance with increasingly stringent regulations.
 
OUR APPROACH

Principles guiding our transformation

Digitalisation is not about accumulating technology, but about using it wisely. These principles guide every decision we make.

Technology with a purpose

Technology is only valuable if it improves the service provided to the local council and to the public.

From data to decision

We turn data into knowledge and, above all, into actions that add value.

The customer at the centre

We design every solution with the decision-makers and those who use the service on a daily basis in mind.

Continuous innovation

We are constantly improving, incorporating technologies that really make a difference.

Safety and trust

Cybersecurity and data protection by design: trust is part of the service.

People and digital culture

Transformation is driven by people: training and new ways of working.
 
HOW WE MAKE IT POSSIBLE

The key elements of our digitalisation

Seven levers that work in tandem to digitalise the entire water cycle from start to finish.

Theme 1: Connectivity and the IoT

We fit sensors to networks and installations to monitor water conditions in real time: remote control, remote meter reading and water quality.

Theme 2: Data and analytics

Big Data and the Cloud to bring all the information together in a single database and transform it into useful knowledge.

Theme 3: Artificial Intelligence

Algorithms that learn from data to anticipate, automate and make recommendations. The catalyst for everything else.

Theme 4: Integrated platform

AaqualiaLive brings all the tools together on a single modular platform where data flows between modules.

Theme 5: Customer and citizen experience

Omnichannel customer service and transparency: any enquiry, via any channel, receives the same response.

Theme 6: Cybersecurity and compliance

We protect critical infrastructure and data, in line with the ENS, NIS2, the GDPR and ISO 27001 standards.

Theme 7: People and skills

Ongoing training and new digital skills to ensure that technology reaches every part of the organisation.

 

THE ACCELERATOR

Artificial intelligence, the driving force behind transformation

AI multiplies the value of everything we do: it enables us to move from reacting to problems to anticipating them and recommending the best course of action. We are committed to responsible AI and also to agentic AI, capable of automating tasks and freeing up teams to focus on what truly adds value.

       Anticipating rather than reacting: Predictive models that alert us to leaks, incidents or maintenance requirements before they occur.

       Automating repetitive tasks: Agent-based AI carries out tasks autonomously, freeing people up to make decisions that add value.

       Responsible and secure AI: We implement AI in accordance with governance frameworks, ethical standards and data protection regulations, ensuring it is both useful and trustworthy.

Process automation

Predictive analytics

Prescriptive analytics

Agent-based AI

 

HOW WE’RE APPROACHING IT

A methodical transformation

We don’t digitise on a whim, but follow a clear roadmap that combines strategy, technology and people.

Strategy and governance

Clear guidance and a governance framework that ensures the responsible use of technology and AI.

Valuable use cases

We identify, prioritise and scale up the use cases that deliver the greatest value, capitalising on synergies between departments.

A common platform

AqualiaLive as the integrated technological platform on which all solutions are built.

Training for people

Ongoing training and support to help integrate the new tools into day-to-day work.

Innovation and the ecosystem

We work with the best partners and technologies, drawing on our expert knowledge of the water sector.

Safety and ethics

Cybersecurity and data protection at every stage – as a prerequisite, not an afterthought.
 
THE RESULT

Digitalisation has a very specific aim: to protect water and improve the service.

Behind every sensor, every piece of data and every algorithm lies the same idea: to put technology at the service of people and the planet, in order to manage water more efficiently, sustainably and transparently. This is how we understand digitalisation at Aqualia.